Purpose

• Manage the back end of the Automatic Fare Collection (AFC) System.
• Develop equipment operating data (EOD).
• Analyse AFC equipment downtime to minimise penalties for BOC
• Perform all administration duties related to the AFC System.
• Ensure compliance with the AFC business rules.
• Be the interface between the different division/s (Maintenance, Finance and Operations).
• Monitor the subcontractors (BMC with their Sub-contractor and Nedbank).
• Train and develop employees on AFC system.

Principal Accountabilities

• Perform all administration duties related to the AFC and EMV System.
• Manage the back end of the Automatic Fare Collection System (this includes but is not limited to AFC Helpdesk, EOD’S and components).
• Be the interface between the different divisions Maintenance, Finance and Operations.
• Monitor the subcontractors and ensure that all faults logged are closed and provide status update to BOC Management (i.e. BMC with their Sub-contractor and the relevant bank used for fare collection).
• Be the interface between BOC and external stakeholders in relation to AFC and EMV system (or any other systems linked to fare collection).
• Provide clear and unambiguous reporting on all aspects of service.
• Train and develop employees on the AFC system. 

Specific Responsibilities

Daily Duties

• Blocking and Blacklisting of Gautrain Travel Card(CSC’s); Deny Contactless Cards on request.
• Assist and investigate possible issues for Operations and Finance Division in their activities related to AFC Queries (logtrans, refund, reconciliation, other).
• Send pre-defined report (fare gates override, PVU) to management when gates were overridden.
• Review and monitor service request logged in Maximo and DCC automated reports daily, to analyse possible issues.
• Review information related to AFC and highlight any irregularities to management through the relevant system (e.g. PowerBI)
• Perform AFC daily checklist and submit to Stations Manager
• Review specific reports and queries daily, related to possible fraud or abuse of the system.
• Monitor AFC System performance and downtime and query BOC allocated downtime with BMC.
• Provide AFC support to Operations – Customer Service (Helpdesk).
• Conduct journey corrections for EMV transactions.
• Review the reports sent daily via DCC automated report and investigate or escalate depending on fault
• Review of Service Request for BMC
• Review the logs sent daily via Maximo automated report and investigate or escalate depending on fault
• AFC Daily Checks - Review specific reports and queries daily, related to possible fraud or abuse

Weekly Duties

• Participate in all Interface Weekly Meetings between BOC and BMC and highlight all AFC related work orders/queries not attended to by the Maintainer.
• Investigate and propose plan of actions depending on operations/maintenance/finance issues to management
• Perform weekly AFC checklist & dashboard and submit to Stations Manager.
• Analyse AFC Equipment Trends and prepare to raise this in the weekly AFC Meeting.
• Validate the AFC Checklist & Investigation & Equipment Trend table.
• Monitor Overcrowding and service capacity for 3 consecutive days via PowerBI.

 Monthly Duties

• Consolidate the Daily Checklist and Submit a final checklist per month to Stations Manager.
• Produce a Monthly AFC Report.
• Download and Prepare AFC Contractual Attachment Reports.
• Prepare Contractual Reports:
• R06 (Usage of Dedicated Feeder Monthly Report).
• R07 (Origin and Destination Matrix Monthly Report).
• R98 (Monthly Attachment Reports list).
• Monitor AFC System performance and downtime.
• Hand over Staff Card Issue forms to HR.
• File Staff and Agent Card Issue forms and send copies to Document Control and SharePoint.

 On-going Duties:

Agent Card Management

• Create and manage Agents Cards for Customer Service Staff.
• Maintainer within the AFC system.
• Disable Agent Card/s on request.

Staff Card Management

• Manage the production and administration of the Staff and Swift Staff cards for BOC Staff; BCC and subcontractor/s including third party Profile Creation and Master file management
• Block Staff Card/s on Request.

AFC Active Director Management

• Manage the Active Directory accounts related to AFC system (Legacy and EMV).

AFC Audit File Management

• Uploading CSC card registration audit files in AFC System.

EOD (Equipment Operating Data) Management

• Manage the parameter changes in AFC System parameters (new products, fare changes…) following requirement/s agreed with the Concessionaire.
• Updating Fare tables annually on a needs basis within the AFC system; Test and Commission the Fares.
• Update Annual Calendar in the AFC System and Test Public Holidays.

Training

• Prepare and conduct refresher training depending on identified needs, system evolutions or management instructions.
• Train and develop employees on AFC system.

 Adhoc Duties

• Investigate, test and report on snags/warranty default notifications related to the system.
• Participate in any relevant meeting with the business partners (BCC/Province) on the evolution or modification of the system.
• Create PKISAM cards for AFC equipment on request.
• Submit Monthly update of PKISAM management in AFC internal report.
• Assist Stations Manager with project related tasks.
• Development of new products as and when required.
• Prepare and attend to annual BCC-revenue patronage and performance reporting audit.

• Diploma in Information Systems or equivalent.

• Computer hardware and software knowledge and skills
• Knowledge of AFC System
• Knowledge and skills on Microsoft Office Suite
• Knowledge of following technologies SQL, Radius, Domain control, DHCP.

• At least 5 years' relevant information system experience.

Desirable Traits

• Possess analytical and critical ability
• Ability to communicate with staff of all levels
• Problem solving ability
• Computer literate and report writing
• Accuracy
• Possess self-drive and enthusiasm

Closing date is 14th May 2025

Please note that only shortlisted candidates will be contacted. If you do not hear from us within two months of the advertisement date, kindly consider your application unsuccessful