BOC has an exciting position for an individual suitable candidate to join our dynamic team
Mission
Principal Accountabilities
Perform all administration duties related to the AFC and EMV System.
Manage the back end of the Automatic Fare Collection System (this includes but is not limited to AFC Helpdesk, EOD’S and components).
Be the interface between the different divisions Maintenance, Finance and Operations.
Monitor the subcontractors and ensure that all faults logged are closed and provide status update to BOC Management (i.e. BMC with their Sub-contractor and the relevant bank used for fare collection).
Be the interface between BOC and external stakeholders in relation to AFC and EMV system (or any other systems linked to fare collection).
Provide clear and unambiguous reporting on all aspects of service.
Train and develop employees on the AFC system.
Specific Responsibilities
Daily Duties
Blocking and Blacklisting of Gautrain Travel Card (CSC’s); Deny Contactless Cards on request.
Assist and investigate possible issues for Operations and Finance Division in their activities related to AFC Queries (logtrans, refund, reconciliation, other).
Send pre-defined report (fare gates override, PVU) to management when gates were overridden.
Review and monitor service request logged in Maximo and DCC automated reports daily, to analyse possible issues.
Review information related to AFC and highlight any irregularities to management through the relevant system (e.g. PowerBI)
Perform AFC daily checklist and submit to Stations Manager
Review specific reports and queries daily, related to possible fraud or abuse of the system.
Monitor AFC System performance and downtime and query BOC allocated downtime with BMC.
Provide AFC support to Operations – Customer Service (Helpdesk).
Conduct journey corrections for EMV transactions.
Review the reports sent daily via DCC automated report and investigate or escalate depending on fault
Review of Service Request for BMC
Review the logs sent daily via Maximo automated report and investigate or escalate depending on fault
AFC Daily Checks - Review specific reports and queries daily, related to possible fraud or abuse
Weekly Duties
Participate in all Interface Weekly Meetings between BOC and BMC and highlight all AFC related work orders/queries not attended to by the Maintainer.
Investigate and propose plan of actions depending on operations/maintenance/finance issues to management
Perform weekly AFC checklist & dashboard and submit to Stations Manager.
Analyse AFC Equipment Trends and prepare to raise this in the weekly AFC Meeting.
Validate the AFC Checklist & Investigation & Equipment Trend table.
Monitor Overcrowding and service capacity for 3 consecutive days via PowerBI.
Monthly Duties
Consolidate the Daily Checklist and Submit a final checklist per month to Stations Manager.
Produce a Monthly AFC Report.
Download and Prepare AFC Contractual Attachment Reports.
Prepare Contractual Reports:
R06 (Usage of Dedicated Feeder Monthly Report).
R07 (Origin and Destination Matrix Monthly Report).
R98 (Monthly attachment report list).
Monitor AFC System performance and downtime.
Hand over Staff Card Issue forms to HR.
File Staff and Agent Card Issue forms and send copies to Document Control and SharePoint.
On-going Duties:
Agent Card Management
Create and manage Agents Cards for Customer Service Staff; Maintainer within the AFC system.
Disable Agent Card/s on request.
Staff Card Management
Manage the production and administration of the Staff and Swift Staff cards for BOC Staff; BCC and subcontractor/s including third party Profile Creation and Master file management.
Block Staff Card/s on Request.
AFC Active Director Management
Manage the Active Directory accounts related to AFC system (Legacy and EMV).
AFC Audit File Management
Uploading CSC card registration audit files in AFC System.
EOD (Equipment Operating Data) Management
Manage the parameter changes in AFC System parameters (new products, fare changes…) following requirement/s agreed with the Concessionaire.
Updating Fare tables annually on a needs basis within the AFC system; Test and Commission the Fares.
Update Annual Calendar in the AFC System and Test Public Holidays.
Training
Prepare and conduct refresher training depending on identified needs, system evolutions or management instructions.
Train and develop employees on AFC system.
Adhoc Duties
Investigate, test and report on snags/warranty default notifications related to the system.
Participate in any relevant meeting with the business partners (BCC/Province) on the evolution or modification of the system.
Create PKISAM cards for AFC equipment on request.
Submit Monthly update of PKISAM management in AFC internal report.
Assist Stations Manager with project related tasks.
Development of new products as and when required.
Prepare and attend to annual BCC-revenue patronage and performance reporting audit
Closing date 16 April 2026
Please note that only shortlisted candidates will be contacted. If you do not hear from us within two months of the advertisement date, kindly consider your application unsuccessful
Profile
Desirable Traits
Possess analytical and critical ability
Ability to communicate with staff of all levels
Problem solving ability
Computer literate and report writing
Accuracy
Possess self-drive and enthusiasm
Background Requirements
Educational Level
Diploma in Information Systems or equivalent
Other Technical/ Professional Skills/Qualifications
Computer hardware and software knowledge and skills
Knowledge of AFC System
Knowledge and skills on Microsoft Office Suite
Knowledge of following technologies SQL, Radius, Domain control, DHCP
Good fluency in English
Relevant information system experience.
At least 5 years work experience in AFC environment